Tobii Tobii Tech

Tobii Tech focuses on integrating Tobii’s core eye tracking technology into VR, laptops, PC games, medical image processing, AR, cars, industrial vehicles, and many more products, and also delivers the technology to the other Tobii Business Units. If you want to be part of pioneers that take gaze control to new, exciting mass markets, we may have just the job for you!


Technical Support with a gaming interest – temporary position


Tobii Tech is powering the next wave of games and applications and bringing the coolest new technology to mass market.

As Tobii Tech is bringing one of the coolest technologies, we have decided to also bring one of the coolest customer experiences to our users. We are beyond being impressed by our 92 % Customer Satisfaction – we want to beat yesterday and be even better!

Do you have excellent problem-solving skills and love high technology products? We are now looking for someone to carry the voice of Tobii Tech customers!

As part of our technical support, you will be a key member, of a global, dynamic and positive team of engineers committed to deliver a holistic customer experience.

The role and responsibilities

The primary tasks include managing customer support. You will act as an independent function in Tobii Tech support. You will have the opportunity to influence future high technology products both within hardware and software. As manufacturers like Dell, Acer and MSI integrate our technology and software into their devices, their customers are also our users. This requires excellent customer service!

This is a supportive and technical role in which you will be working closely with Tobii’s and our partners end users. Your role as a Technical Support Engineer requires you to think beyond a standard reactive support role, instead you will need the ability to find ways to educate our end users and help them before they even have questions.

Your days will be filled with: 

  • End user support through chat, e-mails, discord and other communities.
  • Technical problems to solve; reporting of problems and potential risks
  • Testing and evaluating software, games and hardware. 
  • Having an active role in support communities. 
  • Develop content to guide end users through text, videos and tutorials and pursue proactive support initiatives
  • Administration of support cases in Zendesk.
  • Handle demo devices, testing and exploring new high-tech products.

The position is temporary to cover a parental leave for about 1 year, starting February 2018. With possibility to extend the employment.

We are looking for someone who

  • Has experience, or a genuine interest, working with Customer Experience.
  • Loves high technology products.
  • Has excellent English skills, both written and verbal.
  • Is experienced in Windows OS (Android, Linux & Mac is a plus).

To be successful in this role you need to like new technology, PC-Gaming and be comfortable with problem solving on both a theoretical and on a hands-on level.

Please address your questions to Konstantin Erkenswick, konstantin.erkenswick@tobii.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Working at Tobii

Tobii offers a dynamic environment with fast growing teams of driven and flexible individuals, who thrive on challenges and responsibility. Working at Tobii is like being in the heart of innovation. We invent and develop high-technology products and we always strive to create cutting edge technology. The world of Tobii is largely about developing and selling new technology and products. This means that Tobii offers a wide range of opportunities to its current and future employees. It also means that you will meet a mix of people with different profiles and personalities who create an open and compelling work environment.

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by checking out this short video Tobii in 3 minutes.

 
 

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Region:
Stockholm

Job type:
Temporary

Working hours:
Casual work

Working days:
Day

[ Send application ]

Contacts:
Konstantin Erkenswick

Company homepage:
http://www.tobii.com